Refund and Returns Policy for LuxuryHomeTopUni.com

Effective Date: December 6, 2024

At LuxuryHomeTopUni.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive Refund and Returns Policy to ensure a smooth process for returns and refunds. By making a purchase from our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept returns on most products within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in resalable condition.
  • The product must not be marked as final sale or non-returnable.
  • The product must be returned with proof of purchase (e.g., receipt or order confirmation).

1.1 Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized items.
  • Gift cards.
  • Items that have been used, damaged, or altered.
  • Sale or clearance items (unless specified otherwise).

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer service team via email at support@boldhoops.com or by phone at (713) 555-6789. Please provide your order number and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number, which must be included with your return shipment.
  3. Ship the Item Back: Once you have the RA number, pack the item securely in its original packaging. You are responsible for the cost of return shipping, unless the product is defective or we made an error in processing your order.
  4. Processing the Return: After we receive the returned item and verify its condition, we will process your return and issue a refund or store credit.

3. Refunds and Store Credit

Upon receiving and inspecting your returned item, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

3.1 Restocking Fees

In some cases, we may charge a restocking fee of up to 15% for returned items that are not in original condition or have been opened. This fee will be deducted from your refund.

4. Exchanges

If you would like to exchange an item for a different size or color, please follow the same process as for returns. Once we receive your returned item, we will ship the new item to you at no additional shipping cost.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a free return and replacement of the item.

5.1 Damaged During Shipping

If your product is damaged during shipping, please retain all packaging and contact us immediately. We will file a claim with the carrier and arrange for a replacement.

6. Contact Us

If you have any questions regarding returns or refunds, please feel free to contact us at:

  • Email: support@boldhoops.com
  • Phone: (713) 555-6789
  • Address: 789 Oak Ridge Lane, Houston, Texas, 77002, United States